Mortgage Support Services
Our extended office solution supports mortgage providers
258k+
In commissions processed
200k+
Worth of loan applications
$754m
Compliance
audits
$184m
Loans products administered
Well-known Australian businesses trust Sundaram
Mortgage Support Services
Make our extended office part of your mortgage team
- create efficiencies
- lower costs
- reduce turnaround times
- ensure timely and accurate reporting.
We also conduct compliance audits under the National Consumer Credit Protection Act 2009 (NCCP).
Support we provide
- Application processing
- Validation and vetting of supporting documents
- Submission of applications to lenders
- Commissions management
- Compliance management
- Broker accreditation
- Lender product updating
- Broker commission processing
- Broker compliance
Save on your processing costs
Some of our mortgage clients have lowered their processing costs by up to 35%, through process controls, reduced turnaround time and timely reporting
Technology that suits you
We use the technology that you use: Podium, Mercury, Flex, Spectrum, Symmetry and Xplan, as well as your custom software and proprietary applications
Case Studies
Outsourcing repetitive tasks promotes business growth
To focus on business growth, one of Australia’s leading mortgage and financial services companies engaged Sundaram to handle repetitive but critical tasks.
Unable to focus on core business due to increased workload
The client sought a partner to handle critical tasks.
- Broker accreditation, compliance and commissions. The regulatory compliance checks associated with onboarding accreditation is time consuming and tedious. At the same time, it is critical for the smooth functioning of the business.
- Product updates: timely availability of information was the key to informed decision-making, and the delay was resulting in lost clients.
- Commissions tracking: for seamless cash flow, it was essential to track commissions to their respective lenders.
- Compliance: in a dynamic business environment, the client was finding it challenging to keep up to date with changes to regulations and compliance requirements.
Eliminating time taken with these repetitive tasks would allow the client to focus on its core business: broker development and helping members to generate leads, establish themselves and ultimately grow their business.
Improved workflow allows focus on core business
From an onsite study, Sundaram identified the process improvements that would create greatest impact. A bespoke engagement strategy included:
- End-to-end broker accreditation: the entire broker accreditation process, from application to document vetting and mailbox handling.
- Lender product updates: publishing updates on lender products online, so that brokers have anytime access to relevant information (e.g. new products, current offers, interest and insurance rate changes, statistics). We also publish relevant news articles to the client’s website.
- Commission tracking: we manage outsourced tasks such as payment reconciliations against statements from lenders, processing of upfront and trail commission payments, and generating RCTI reports for commissions.
- Communications: workflows and trackers ensure brokers are paid correctly, on time.
- Compliance: we monitor changes to compliance and requirements and provide customised checklists to ensure clients adhere.
The mortgage and financial services industry is in a constant state of change
It’s essential for members to keep abreast of the latest updates in compliance, requirements, rates and offers. Our client’s core business is to assist its 3,600+ broker members to achieve their business goals – but a great deal of its time was taken up with onboarding, payables management and invoicing, and inefficient research tasks.
By outsourcing to Sundaram, our client achieved efficiencies in delivering its members the information and services they most need. They could focus on business development and growth.
Testimonials
Director, KNP solutions
Burton sweet chartered accountants
COO, Powerwrap
Group CEO, Onevue
CEO, Bongiorno
Senior Partner, Baumgartner
COO, Iress
About
Your business vision: Our support to make it happen
Innovators in global outsourcing and business services, we support our clients in Australia, NZ and the UK to transform their business processes.
4
Continents
20+
Years
100+
Clients
400+
Employees
