Outsourcing Hospitality Services
Hospitality support and CFO support services for diverse hospitality business models across the globe
Sundaram Business Services has partnered with upscale hospitality groups, hospitality management groups, asset-light management firms, and real estate private equity firms, each with unique intricacies and operating models, to streamline their back-office operations with our bespoke hospitality support and CFO support solutions.
The value we add to our clients
Drastically low Debt rate, for over 60 days!
“We are extremely happy and impressed that our Accounts Receivable remained at only 1% for over 60 days, half of which has been under final collection, and the other half is not disputed.
And in partnership with Sundaram, we’ve strengthened the AR process with Pre-departure checks and Bi-monthly invoice reminders.
These proactive measures, beyond our in-house capacity, have improved collection times and freed our local team to focus on higher-value work.”
A leading hospitality group
Outsourcing Hospitality Services
Why do hospitality and real estate investment firms choose Sundaram to enhance the efficiency of their finance and accounting operations?
- At Sundaram, our expertise lies in providing optimised hospitality support and CFO support services for hospitality businesses, ensuring alignment with industry regulations and compliance standards, specific to your geography.
- Whether you are a hotel chain, a hotel management platform, or a hotel aggregator, we can seamlessly integrate into your systems and support your business’s rapid growth.
- Our CFO support services, backed by deep industry knowledge, can cater to existing and evolving diverse hospitality models, wherever you are based.
- Capacity to manage peaks and lows, backed by cross-training of employees.
- Assistance and support through multiple software transitions.
- While you focus on improving your customer experiences, meet the increased demand for domestic tourism, adapting to sustainable practices, and tackling challenges such as technological integration, staff shortages, and rising costs, our back-office team ensures your books are precise and accurate.
Hospitality support, and CFO support services tailored for Hospitality businesses
- Accounts Payable
- Accounts Receivable
- Corporate Finance
- Income Audit
- End-of-Month
- Hotel Reservations
CFO Support Services- Hospitality Night Audit
- Posting Transaction
- Balancing Accounts
- Auditing Charges
- Preparing Reports
Hospitality Support Services
➤ Accounts Payable
➤ Accounts Receivable
➤ Corporate Finance
➤ Income Audit
➤ End-of-Month
CFO Support Services- Hospitality Night Audit
➤ Posting Transaction
➤ Balancing Accounts
➤ Auditing Charges
➤ Preparing Reports
Payroll Run
➤ Casual and full time employee
➤ Employee setup
➤ Termination payment
➤ Weekly/Fortnightly/Monthly
➤ Superannuation reconciliation
➤ Distribution of payslip/ payment to employees
Why do hospitality groups choose Sundaram to enhance the efficiency of their CFO support tasks?
At Sundaram, our expertise lies in providing optimised CFO support services for hospitality businesses that are aligned with regulatory compliance in the hospitality industry.
Our CFO support services, backed by deep industry knowledge, can cater to existing and evolving hospitality models throughout Australia.
While you focus on improving your customer experiences, meet the increased demand for domestic tourism, adapting to sustainable practices, and tackling challenges such as technological integration, staff shortages, and rising costs, our back-office team ensures your books are precise and compliant with regulatory standards.
Our value proposition in our services
- Effective management of a vast network of domestic and international vendors( 1200+ vendors)
- Enabling clients to earn goodwill from vendors through timely payments
- Consistently met industry standards of credit recovery
- Can take over all documentation and follow-up related to banquet, group billing, and credit recovery tasks.
- Skilled to prevent hotel revenue leakage by analysing the revenue posted and finding anomalies.
- Constant communication with various department heads to resolve revenue mismatches
- Provide clients with insights into departmentalised revenue performance.
- Ability to process reports as well as perform analysis to provide insights to clients
- Equipped to post payments directly to the bank, eliminating the need for client oversight.
CFO support services tailored for Hospitality businesses
Our CFO support services ensure the accuracy and reliability of financial information and help business owners make insightful financial decisions and monitor and control their cash flow, which allows your finances to stay optimised and organised.
The back-office solutions we provide:
- Procure to pay
- Accounts receivable
- General accounting
- Financial analysis and reporting
- Tax, treasury, and compliance
- Travel and expenses
Perks of outsourcing to Sundaram
- Expertise in catering to hospitality groups
- Better insights into the finer details of hospitality businesses
- Seamless transition into your systems
- Extended office model to handle payables, credit control, income audits, and month-end activities
- Swift closure of books and turnaround time
Our Hospitality Client's Success Story
The client is a uniquely integrated hospitality and asset management platform covering the entire investment lifecycle. The client offers a full range of real estate advisory services in an integrated platform that enables investors to access real estate opportunities efficiently and effectively. They have a dedicated hotel management platform allowing investors to benefit from international brands through franchise relationships. The team covers all major real estate classes, focusing on hotels and hospitality management.
The unique nature of the client business
- Multiple lines of business – Capital Management, Investment, Investment and Design, Asset Management, Hospital Management – Each entity has its nuance requiring a dedicated finance team, causing a delay in the consolidation of accounts.
- Hospitality Management – The client is hotel aggregator and requires a centralised set-up to support its operations to provide greater visibility and transparency to the management.
- Needed a scalable partner to support its rapid growth trajectory.
- Shortage of skilled resources leading to staffing challenges.
Streamlining for business transformation
Remotely transitioned the processes with all knowledge transfer done virtually.
- Speed to competency – New to outsourcing, the client first outsourced the receivables process (AR) in their hospitality business and then quickly moved on to outsourcing the payables process (AP) and end of the month activities (EOM). Due to our prior experience in Hospitality back office support (for an upscale five-star property), our resources jumpstarted the process in record time.
- Encouraged by the quality of work, the client transitioned the AP/AR and EOM activities of their joint venture company.
- Currently transitioning the Corporate Accounts of the rest of the entities.
- Expertise in multiple property management software to enable a seamless handover.
Seamless business transformation
- SBS was able to handle all the back-office activities.
- The individual SPOCs for each process were reallocated to more value-added work to contribute to their rapid growth phase.
- A truly bespoke model of outsourcing where the Sundaram team began with 1FTE and moved to 21 in 15 months.
- We started with 7 properties and now handle 24 properties in addition to the corporate accounts of the entire entity, and are positioned to grow further in the coming months.
- Ability to cater to the individual nuances and reporting structures of each property.
- Sundaram is considered their reliable extended office with trained resources to match their growth appetite.
Also, explore how we assisted another hospitality client with unique business requirements in their rapid business growth
About
Your business vision: Our support to make it happen
As innovators in global outsourcing and business services, we support our clients across geographies in transforming their business processes.
3
Countries
25
Years
100+
Clients
400+
Employees
Area Director of Finance,
A leading five-star hotel based in Sydney
