Periods of rapid growth can tie up human and financial resources at the expense of the business’ core activities. For clients to expand their business model and move to the next level, the overhead costs of operations to take on more work can be a big deterrent and create inefficiencies in their business model. Over the years, SBS has helped many of its clients build high-performing offshore teams and as a result, have helped its clients increase their capacity to take on new customers without having to expand their infrastructure.
Beginning with the Business Process Study that identifies the organization’s non core and transactional work, SBS Streamlines operations management through:
- Availability of a large pool of 400+ skilled employees who can be leveraged to manage attrition and sustainability of the engagement and ensuring the throughput for the client remains unaffected
- Documented form of processes – standard operating procedures functioning as a repository of knowledge when resources exit the system
- Ability to create bespoke processes that mirror clients’ process requirements using best practices or follow standardised business processes of SBS
Productivity benefits – Average of 25% productivity benefits in a three year period – more volume handled with reduced people over time
Cost benefits – Offshoring engagements result in cost benefits of 40-50%
Softdox, our cloud-based, process automation workflow that manages your business processes from beginning to end. Building on the synergies between our IT and BPO practices for over 100 clients, Softdox, is the outcome of 5 years of our experience in financial process outsourcing
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What our clients have to say
Margaret Mote - CEO at Bongiorno Group
"We couldn't be more delighted with the business partnership we have with SBS. We have moved on from outsourcing only our SMSF business to now outsourcing our tax returns as well. It is important for anybody considering outsourcing that you treat the team as part of your business and we encourage anybody who is thinking about outsourcing to considering partnering with SBS."
James Edmonds - COO at Powerwrap
“They’ve really switched on in terms of being able to understand what our process are and not simply taking a process and doing it without a sort of questioning and having any insights. In terms of the reason why we see SBS as our partnership is exactly that is any partner that you have within business you want to be able to have shared set of values. Quite frankly SBS have been very proactive about offering additional services and helping us understand how we can actually build better efficiencies within the organization.”
Jayne Coppins - CompliFast Solutions Manager at QED Risk Services
“Not only that you align with our values and our core business ideas and what we’re trying to achieve for the industry in Australia and attention to detail, I have found to be exceptional. The SBS management and the team even down to our individual team members I believe that they are completely on board with us, they take ownership of their role and they are really a great team to work with. They listen to what our needs are, offer assistance and I just see it as an ongoing relationship and I couldn’t be happier.”
Connie Mckeage - CEO at OneVue
"The reason why we chose SBS in the first place is that we thought we could develop a very good long term partnership with people that we trusted they were competent and I’ve never looked back. We still make the same decision. What people say, as you will know, is that prices what you pay and value is what you will get. We get a lot of value from SBS but let me tell you why this relationship is most important. We really really value the relationships that we’ve built, we trust the people and the organization and they really deliver constantly very good quality."
Nigel Harris - Partner at Burton Sweet
“We have been using Sundaram’s services since 2015, and they have become a highly valued part of our team. Sundaram provides an effective and flexible resource which enables us to get draft accounts out to our clients on a timely basis year round, especially during our busy summer season when we have reduced team members available in our own office.”