Why
Business processes include a sizeable amount of repetitive and rule-based tasks which are performed manually. There are also multiple systems and technologies which most times do not integrate well creating inefficiencies.
What
SBS is actively leveraging the use of Robotic Process Automation in its engagements with clients to automate repetitive, rule-based, repeatable tasks to improve efficiency and accuracy by enhancing the capability of the existing workforce through software robots. The bots interact with websites, business and desktop applications, databases across multiple systems to execute repetitive work that replicates the user’s work flow to improve efficiency and accuracy by enhancing the capability of the existing workforce through software robots.
As a first step, SBS undertakes a Business Process Study to identify the areas within your processes that are business-rules-based, non-subjective, repetitive tasks that could benefit from RPA and support you as you implement these changes. SBS helps organisations prioritize tasks that are:
- Highly repetitive and high in volume. These are tasks that RPA can easily perform as they take away significant time that could be spent on work that requires more human thinking that can add value and allow the organization to grow and scale
- Business-critical tasks that mandate no room for errors such as a compliance violation, or a process backlog that causes routine missing of deadlines
- High-Value Tasks such as financial transactions
How
After obtaining a thorough understanding of the existing processes, SBS redesigns customer processes to integrate them with appropriate tools and technologies and sets a roadmap to expand the scope of RPA in other business processes
Value-Add
SBS can help you reap the benefits of RPA during the implementation period not just in offsetting the cost but in terms of process throughput and working hours saved
Accuracy – RPA provides accurate results, with precision in decision or calculation
Audit Trail – It provides the availability of fully maintained logs, which is essential for compliance
Cost Savings – RPA can provide cost savings ranging from 20%–60% of baseline FTE cost
Reliability – RPA removes the need to account for sick days, making services available 365 days a year
Return on Investment (ROI) – Typical RPA projects include multiple functional “pilots,” but the program is completed in 9 to 12 months with an ROI of less than one year
Productivity – RPA allows the freeing up of human resources for higher value-added tasks
Cross-Industry – The standardized procedures make processes compatible across industries
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What our clients have to say
Margaret Mote - CEO at Bongiorno Group
"We couldn't be more delighted with the business partnership we have with SBS. We have moved on from outsourcing only our SMSF business to now outsourcing our tax returns as well. It is important for anybody considering outsourcing that you treat the team as part of your business and we encourage anybody who is thinking about outsourcing to considering partnering with SBS."
James Edmonds - COO at Powerwrap
“They’ve really switched on in terms of being able to understand what our process are and not simply taking a process and doing it without a sort of questioning and having any insights. In terms of the reason why we see SBS as our partnership is exactly that is any partner that you have within business you want to be able to have shared set of values. Quite frankly SBS have been very proactive about offering additional services and helping us understand how we can actually build better efficiencies within the organization.”
Jayne Coppins - CompliFast Solutions Manager at QED Risk Services
“Not only that you align with our values and our core business ideas and what we’re trying to achieve for the industry in Australia and attention to detail, I have found to be exceptional. The SBS management and the team even down to our individual team members I believe that they are completely on board with us, they take ownership of their role and they are really a great team to work with. They listen to what our needs are, offer assistance and I just see it as an ongoing relationship and I couldn’t be happier.”
Connie Mckeage - CEO at OneVue
"The reason why we chose SBS in the first place is that we thought we could develop a very good long term partnership with people that we trusted they were competent and I’ve never looked back. We still make the same decision. What people say, as you will know, is that prices what you pay and value is what you will get. We get a lot of value from SBS but let me tell you why this relationship is most important. We really really value the relationships that we’ve built, we trust the people and the organization and they really deliver constantly very good quality."
Nigel Harris - Partner at Burton Sweet
“We have been using Sundaram’s services since 2015, and they have become a highly valued part of our team. Sundaram provides an effective and flexible resource which enables us to get draft accounts out to our clients on a timely basis year round, especially during our busy summer season when we have reduced team members available in our own office.”
