robotic process automation RPA

Is RPA a good fit for your organization?

March 4th, 2021

RPA good for organisation

If you’ve just heard about Robotic Process Automation and are wondering what the fuss is all about, then we urge you to dive right into research mode. 

There is a lot happening in this space and as an organization if you are unsure about what it all means for you, then it’s certainly not your fault.

There are small sections of the business sector who are concerned that the robots are about to do a hostile takeover of their organization itself. Relax, these robots aren’t here to take anything away from you. 

For the uninitiated, RPA is a technology best suited for automating repetitive and rule-based tasks performed by people, or connecting to legacy systems that don’t use modern APIs.

Why organizations should care

If your organisation cares about driving:

  • Higher cost savings
  • Increased productivity and efficiency
  • Faster speed to market
  • Higher levels of quality

Then you should care about RPA because these are precisely some of the potent benefits it can offer.

In a nutshell this translates to: Do more with less. This frees up employees to focus on the work that matters most.

Assessing Organizational Fit with RPA

There are a few indications that your organization has a burning need for automation to solve your pain points.  We discuss some of them below. 

Your employees suffer from the ‘mundane task syndrome’
One of the biggest reasons for employee dissatisfaction is that their work is not stimulating or thought-provoking. Employees across organizations often have to deal with mundane, repetitive tasks involving multiple systems across multiple screens. 

When an organization implements RPA properly, they streamline the entire process. RPA means that a software robot can log into systems, source data, and perform the task with little or no human intervention.

Employees can focus on stimulating and thought-provoking work that eventually ends up driving greater organizational value as well as greater employee satisfaction.

Your integration puzzle needs solving urgently
There are two types of organizations: ones who have multiple (sometimes hundreds of) disconnected legacy business systems and those who don’t. Where does your organization fit in?

The issues arise when a business wants to upgrade their business systems or build new enterprise applications. Especially, if it requires integrations without access to APIs. One of the greatest benefits RPA can deliver is to help integrate business systems.

What this means is that organizations need not get into highly expensive and time-intensive integration projects and they can leverage their existing technology investments.

Your organization is subject to compliance and audits
If your organization, like most others, is subject to regulations and audits, then there is a role for RPA. As part of your organizational obligations, you might need to record, document several tasks for compliance. A software robot does not deviate from the standardization of processes, reduces risks and establishes razor-sharp process accuracy.  When these bots perform a task, they get logged in automatically.

So when it comes time for that audit, things go smoothly and accurately. RPA can help serve as a tool to improve compliance, governance, auditability, and risk management.

The RPA Checklist – 4 Critical Factors

Apart from the above, an organization considering RPA must factor the following:

Rule-based: Choose tasks that follow a well-defined set of rules. If processes are complex and require human intervention, then organizations must add case management and workflow to ensure completion.

High volume: High volume tasks are most suitable often to deliver major productivity gains. There are also some low volume tasks that have potential too. Look for those areas needing a reduction in human error or improvements in compliance.

Staying consistent: Processes that are mature and consistent are a good fit with RPA projects. Constantly changing processes will mean constant bot updates. This also applies to systems and keeping the number of system updates low will result in high productivity.

Limiting human intervention: As a general rule of thumb, limiting human intervention as much as possible can give organizations greater productivity gains. But exceptions might need to be applied where necessary.

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