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Customer Lifecycle Management

SBS has helped many businesses and accounting firms

FIND OUT HOWGET STARTED

Our Service Expertise

  • Assist in end to end CLM across domains/ industry
  • Deliver holistic service by blended experience of both voice and non voice services
  • Customer centric solutioning
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  • Customer experience focused governance structure
  • Ensure high degree of compliance to regulatory and customer requirement
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Support we provide

  • Customer Acquisition
  • Cross-sell and Up-sell
  • Customer Services
  • Reminder Services
  • Help Desk Support
  • Collections
  • Email Support

Why
Sundaram
Business
Services

  • Leader in the CLM space with experience in handling diverse services like customer acquisition, cross selling, payment reminder service
  • Robust process management with strong people management and system based approach
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CASE STUDY:How SBS enhanced productivity, increased footfall and introduced quality metrics for one of the leading multi-brand used car company

Our process-driven reservations back office streamlined employee turnover and managed surge reservations loads of up to 120 per day.

  • Record to
    report
  • Payroll
  • Customer Lifecycle
    Management

Ready to gain a competitive edge?