6 min read

Experience matters - everywhere, every time. Business process outsourcing is no exception.

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At Sundaram Business Services, we believe business experience is the bridge between knowledge and wisdom. It’s because of our experienced, knowledgeable team that we trust our decision-making processes, knowing that we can navigate challenges with confidence and deliver the best in business process outsourcing (BPO). Why? Simply, our history shows us that we can.

Founded in 2001, Sundaram Business Services is part of one of India's largest and most respected financial institutions, Sundaram Finance Group - a financial conglomerate with a history that goes back more than 65 years. With more than a century of experience between them, our leadership team has worked with an incredibly vast range of organisations - Ford Motor Co, HSBC Bank, Accenture, Capgemini, The Hindu newspaper, Mastek London. And that’s just a drop in the ocean! Check out our Team page to get to know them better. 

But it’s not just our senior executives who come fully loaded with a wealth of experience that they’re ready and willing to pass on to Sundaram clients. Our 400+ employees are selected from the best graduates from the best universities. They then go through our extensive on-boarding process, and their training and retention is backed up by our multi-layered supervision model. With the opportunity to work across our 100+ clients across four continents - Australia, NZ, UK and India - they’re ready for anything!

Why does experience matter?

“The world has changed, but our human needs remain the same. People still want to trust that the businesses they deal with are trustworthy, high-quality and responsive to their needs. In other words, experience - whether in person or online - still matters.”

Wayne Elsey, Forbes Councils Member

Because we’ve worked with a cross-section of clients across various industries and economic landscapes, we’ve encountered diverse business challenges. We haven’t seen it all… but we must be pretty close!

We’ve seen countless business trends come and go. (Remember when email was considered an employee distraction and work/life balance meant having an ergonomic chair?) Certainly, we take note - check out the trends we’re watching in 2023 - but we know that business process outsourcing is one trend that’s here to stay. That means Sundaram is too.

Our long experience in business process outsourcing in Australia, in particular, means we are in a position to offer our clients valuable insights, work to best practices, and deliver innovative solutions tailored to specific business needs. 

With our deep understanding, we deliver efficient and effective outsourcing services - anticipating potential roadblocks, mitigating risks and delivering consistent and reliable results. 

“Experience is a master teacher, even when it's not our own.” 

Bestselling author Gina Greenlee

Collaboratively, our team has refined our processes over time. Our Engagement Model is a proud example. It’s a tried and tested model that goes beyond business outsourcing, so that the Sundaram team ends up becoming an extension of your own in-house team.

What our clients ultimately want is a trusted partner who is in it for the long haul. And that’s what Sundaram’s longevity proves. Our track record represents the strong relationships we have with our clients, many of whom have been with us for 10+ years. We’re proud that many of our clients expand their initial engagement with us and continue to rely on our business process outsourcing services.

Our clients’ experience: what they want

The advantages of engaging an offshore team are becoming more readily available for a wider range of businesses looking for a wider range of services. Read more about the types of businesses discovering the benefits in a previous blog post.

While our clients all have their own priorities when it comes to engaging a business process outsourcing provider, in general, there’s a core list of benefits that they prioritise, including: 

  1. Cost savings.
  2. The freedom to focus on core competencies instead of repetitive tasks.
  3. Increased operational efficiency and productivity.
  4. Access to specialised skills and expertise.
  5. Scalability and flexibility.
  6. Round-the-clock operations.

We go into more detail in our blog post Why outsourcing business processing (BPO) is taking off in Australia.

How Sundaram bridges the gap for our BPO clients in Australia

It’s essential that our clients experience a smooth transition when they engage Sundaram - our experience in client relationship management is key, along with our Engagement Model

Our clients value regular connection - and we do too! We use all the digital tools at our disposal as well as face-to-face catch-ups in your city or ours. 

“We have been working with the team in Sundaram since 2010. They are well educated, committed, professional partners who deliver a quality outcome. Sundaram team members have visited our offices on a number of occasions to increase their knowledge and training, and they have proven a very valuable part of our wider operations team.”

CEO, Leading Australian financial services company

Experience has shown us that an open-door policy and quick response time also help with a seamless handover.

For example, when one of Australia’s leading wealth management fintech companies approached us to help streamline their processes, we were able to tap into our expertise in safely and efficiently handling large volumes of data. We now work with them behind the scenes to manage investments, funds and units. The leadership team in Australia now has more scope to focus on core business activities that add value for their own clients. 

With those runs on the board, it wasn’t long before our client increased its investment in its Sundaram outsourced workforce. Read more in our detailed case study. 

Ready to learn more?

Sundaram Business Services is a strong and established business that's here for the long haul. Our business process outsourcing clients benefit from our long-term experience across four continents and a diverse range of operating environments.

Our experience is your advantage. Contact Sundaram Business Services to learn more.


Sundaram Business Services is a business process outsourcing company with offices in Australia, India and the UK. With over 20 years’ of experience in the Australian market in providing outsourced teams to Australian businesses across Accountancy, Portfolio Management, Self-Managed Super Funds, and Mortgage Broker support, our business becomes an extension of yours. 

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