AHEAD OF THE CURVE Sometime in early March, even before COVID was declared a pandemic SBS had begun taking the necessary precautions for the safety of our employees and had meticulously implemented the work from home (WFH) model to ensure business continuity of our operations, without any major glitches.
As the new normal has now given way into next normal, SBS is successfully supporting the daily activities of clients who approved WFH and remodelled our solutions and the delivery models to seamlessly adapt to this new way of working.
TAKING STOCK - EARLY MARCH
Proactive measures had been put in place to ensure the safety of our workforce and reiterate our strong commitment to our clients.
Precautionary measures at SBS, Chennai in March
Business Continuity Plan – Work-From-Home
Phase 1 – Critical process service recovery – Here the objective was to make sure critical processes are covered under the first phase of WFH and ensure that there was no impact on the deliverables
Phase 2 – Expanded WFH– depending on measures enforced by the government
How we gained customer confidence
What keeps us going – Customer feedback
We are, because of our workforce
Making belonging matter, the past few months have made us realize that much more than belonging to the SBS Community, it is about doing something together at SBS that makes belonging matter. So, physical distancing threw up a virtual blessing in the form of Virtual Employee Engagements that attempt to bridge the gap that this pandemic created!
Rewards and Recognition (R&R) program
Recognizing the star performers has been a practice at SBS through monthly R&Rs. Now more than ever, timely recognition is relevant as many employees have had to change their working hours to accommodate for at-home schedules. Our HR team along with all stakeholders have continued this practice via a virtual R&R and ensured that the star performers are duly recognized.
Not only has this been a huge motivator, it makes the employees feel less disengaged and a part of connected digital community that thrives with recognition.
Realigning to the new normal – Tales of Spirit
Our ongoing series on tales spirit captures how our employees are coping with the new normal of working from home.
Remodelled Solutions for the next normal