CLIENT PROFILE
World’s leading company in water treatment - for municipal and industrial users.
Some of their services include:- Drinking water treatment
- Sea and brackish water desalination
- Industrial and municipal wastewater treatment
- Sludge treatment
CHALLENGES
The client witnessed a massive surge in invoice volume, and they didn’t have the time or resources to handle them. This forced the client to face:
- Too many errors
- Unable to trace an error
- High TAT
They also found it difficult following-up on travel reimbursement from all 7 Regional offices.
SOLUTION
- A task force of a dedicated Account Manager and a team of experienced full-time employees were deputed to manage the Process
- Softdox*, the in-house process-automation-platform was implemented and used by all stakeholders of Payables team – across Corporate & 7 Regional Offices
- SBS Team Leader played pivot role connecting to multiple stakeholders for Clarifications, Approvals and Follow up
- Status of Invoice-Processing was diligently emailed to all Stakeholders at agreed intervals
- SBS showed high flexibility in aligning to client’s volume surges
BENEFITS
By outsourcing the AP Process to SBS, the client was able to:
- Get clear visibility of Invoice-Processing-Status through a centralized tracker
- TAT reduced from more than 3 days to 1 day
- Softdox* enabled documented Approval Process
- SBS team (intrinsic to the Process) approving L2 level of Employee Reimbursements from Corporate Office & all Regional Offices
- Increase operating efficiency and reduce administrative costs
- Free up client management time from non-transactional activities
- Sludge treatment
The following statistics will show how SBS made tremendous improvements in maintaining 100% TAT for the client
A particular set of vendors submit about 250 invoices towards the month-end, which has TAT of the same day.