CLIENT PROFILE

World’s leading company in water treatment - for municipal and industrial users.

Some of their services include:

• Drinking water treatment
• Sea and brackish water desalination
• Industrial and municipal wastewater treatment
• Sludge treatment

CHALLENGES

The client witnessed a massive surge in invoice volume, and they didn’t have the time or resources to handle them. This forced the client to face:

• Too many errors
• Unable to trace an error
• High TAT

They also found it difficult following-up on travel reimbursement from all 7 Regional offices.

SOLUTION

• A task force of a dedicated Account Manager and a team of experienced full-time employees were deputed to manage the Process
• Softdox*, the in-house process-automation-platform was implemented and used by all stakeholders of Payables team – across Corporate & 7 Regional Offices
• SBS Team Leader played pivot role connecting to multiple stakeholders for Clarifications, Approvals and Follow up
• Status of Invoice-Processing was diligently emailed to all Stakeholders at agreed intervals
• SBS showed high flexibility in aligning to client’s volume surges

BENEFITS

By outsourcing the AP Process to SBS, the client was able to:

• Get clear visibility of Invoice-Processing-Status through a centralized tracker
• TAT reduced from more than 3 days to 1 day
• Softdox* enabled documented Approval Process
  • SBS team (intrinsic to the Process) approving L2 level of Employee Reimbursements from Corporate Office & all Regional Offices
  • Increase operating efficiency and reduce administrative costs
  • Free up client management time from non-transactional activities
• Sludge treatment

The following statistics will show how SBS made tremendous improvements in maintaining 100% TAT for the client

A particular set of vendors submit about 250 invoices towards the month-end, which has TAT of the same day.