When this 5-star hospitality provider engaged Sundaram Business Services to take on its processes the transition had to be seamless. And the whole process had to be managed remotely, with no onsite visits possible.
The hospitality business was experiencing:
We conducted a process study at another property in a different country owned by the group, and used that knowledge to:
We also implemented standard operating procedures, including failure modes and effects analysis (FMEA) and a Six Sigma based structured approach for discovering potential errors and failures. Once systems were streamlined and conditions for the remote transition established, we set up its extended office model to handle accounting work such as payables, credit control, income audits and month-end activities.
Sundaram seamlessly implemented our extended office model for the hospitality client, with the offsite challenge supported by onsite research at an alternative site, effective training and round-the-clock support. The results were:
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