Hospitality – the very nature of the business requires the pinnacle of customer service and enhanced guest and business relationships. We understand the culture, the work ethic and the spirit of the hotel business. Our rich experience of over 7 years working with 5 star hotels with over 500 rooms plus, 4/5 star resort style hotels or 5-10 rooms resort style has taught us a thing or two about what works and what doesn’t. Our journey over the years has many milestones, learnings and process improvements and we are constantly finding better ways to work, be it automating regular tasks or even going above and beyond to make sure the client has no backlogs Our Hospitality, Reservation to Reporting Solution is a testament to the best practices that we have put in place.
SBS provides support in areas that are critical to the day to day functioning of a hospitality set up such as credit recovery, keeping the aging under permissible limits, close books every month within 5 working days. SBS is also very proficient in managing large number of corporate occupancies, provide after-hours support with income audit, generate daily revenue report before the next day’s business hours and resolve guest queries through e-mail and calls.
Our service
expertise
- Provide support with credit recovery and help keep the aging under permissible limits
- Help close books every month within 5 working days
- Manage large number of corporate occupancies
- Provide after-hours support with income audit and generate daily revenue report before the next day's business hours
- Resolve guest queries through e-mail and calls
Support we provide
- Accounts Payable
- Accounts Receivable
- Income Audit
- Month-end
- Payroll
- Reservations
Why
Sundaram
Business
Service
- 7+ years of expertise in providing back office support for upscale 5 star property in Australia
- Helped manage over 1500+ vendors across the globe ensuring timely payments and communication
- Provided an efficient extended back office model with three decision makers in the property and rest of finance team housed offshore
- Provide support with credit recovery and help keep the aging under permissible limits
- Help close books every month within 5 working days
- Provide “afterhours” support with income audit and generating daily revenue report before the next day business hours
- Managing large number of corporate occupancies
- Resolve guest queries through e-mail and calls
- Tailor made solutions to meet the specific needs of the hospitality industry
How SBS improved quality and implemented data security standards for lending back office support for a captive NBFC/MNC in India
Our process-driven reservations back office streamlined employee turnover and managed surge reservations loads of up to 120 per day.
- Record to
report - Payroll
- Customer Lifecycle
Management
Ready to gain a competitive edge?
What our clients have to say
Margaret Mote from bongiorno group
"We couldn't be more delighted with the business partnership we have with SBS. We have moved on from outsourcing only our SMSF business to now outsourcing our tax returns as well. It is important for anybody considering outsourcing that you treat the team as part of your business and we encourage anybody who is thinking about outsourcing to considering partnering with SBS."
James Edmonds from Powerwrap
“They’ve really switched on in terms of being able to understand what our process are and not simply taking a process and doing it without a sort of questioning and having any insights. In terms of the reason why we see SBS as our partnership is exactly that is any partner that you have within business you want to be able to have shared set of values. Quite frankly SBS have been very proactive about offering additional services and helping us understand how we can actually build better efficiencies within the organization.”
Jayne Coppins from QED Risk Services
“Not only that you align with our values and our core business ideas and what we’re trying to achieve for the industry in Australia and attention to detail, I have found to be exceptional. The SBS management and the team even down to our individual team members I believe that they are completely on board with us, they take ownership of their role and they are really a great team to work with. They listen to what our needs are, offer assistance and I just see it as an ongoing relationship and I couldn’t be happier.”
Connie Mckeage from ONEVUE
"the reason why we chose SBS in the first place is that we thought we could develop a very good long term partnership with people that we trusted they were competent and I’ve never looked back. We still make the same decision. What people say, as you will know, is that prices what you pay and value is what you will get. We get a lot of value from SBS but let me tell you why this relationship is most important. We really really value the relationships that we’ve built, we trust the people and the organization and they really deliver constantly very good quality."
News and shopping web portal
"It has been a hassle free journey with SBS, they understand the requirement and act on it real time which makes the complete Transition smooth. The team at SBS is very knowledgeable and knows their responsibility very well. We are happy to be associated with them and would love to grow together in future."
Fintech company providing lending platform
“After engaging with SBS we streamlined the process, fixed customer issues and came up with programmed solutions”
“The team at SBS is very agile in terms of starting new campaigns and assimilating feedback. The team is very capable and has a deep understanding of the BPO space”
Nigel Harris from Burton Sweet
“We have been using Sundaram’s services since 2015, and they have become a highly valued part of our team. Sundaram provides an effective and flexible resource which enables us to get draft accounts out to our clients on a timely basis year round, especially during our busy summer season when we have reduced team members available in our own office.”
What our clients have to say
ConneiMckeage from OneVue
You never look offshore to lower cost like what you look offshore for is to increase quality and hopefully lower cost and a lot of people had made mistakes in their partnerships in going offshore … the reason why we chose SBS in the first place is that we thought we could develop a very good long term partnership with people that we trusted that were competent and I’ve never looked back …. We really really value the relationships that we’ve built, we trust the people and the organization and they really deliver constantly very good quality…a lot of them have six sigma and they constantly looking for ways of improving things
Margaret Mote from Bongiorno Group
More delighted with the business partnership we have with SBS so we have moved on from outsourcing only our SMSF business to now we outsource around a thousand tax returns to SBS every year, its fantastic for our business that we got a scale able team
James Edmonds from Powerwrap
They’ve really switched on in terms of being able to understand what our process are and not simply taking a process and doing it without a sort of questioning and having any insights. In terms of the reason why we see SBS as our partnership is exactly that is any partner that you have within business you want to be able to have shared set of values.Quite frankly SBS have been very proactive about offering additional services and helping us understand how we can actually build better efficiencies within the organization
Jayne Coppins from QED Risk Services
“Not only that you align with our values and our core business ideas and what we’re trying to achieve for the industry in Australia and attention to detail, I have found to be exceptional. The SBS management and the team even down to our individual team members I believe that they are completely on board with us, they take ownership of their role and they are really a great team to work with. They listen to what our needs are, offer assistance and I just see it as an ongoing relationship and I couldn’t be happier.”
